We want you to be completely satisfied with your Organic Market PH purchases. If for any reason you are not happy with a Product, you may be eligible for a return and refund subject to the conditions outlined below.

• Eligible Products: Most unopened, unused, and unexpired Products may be returned within 7 days of receipt. Perishable items may have a shorter return window. See product pages for details.
• Return Condition: Products must be returned in their original packaging with all included accessories and documentation.
• Initiating a Return:
1. Contact our customer support team at info@organicmarket.com or +639175646675.
2. Provide your order number and reason for the return.
3. We will provide instructions on how to ship the Product(s) back to us.
• Return Shipping Costs: You may be responsible for return shipping costs unless the return is due to our error (e.g., damaged or incorrect item).

• Upon receipt and inspection of the returned Product(s), we will process your refund.
• Refunds will typically be issued to the original payment method within 14 business days.
• Restocking Fees: A restocking fee of 15% may apply to certain returns.
• Original Shipping Costs: Original shipping costs are generally non-refundable unless the return is due to our error.

• Opened or Used Products: We cannot generally accept returns of opened or used Products unless they are defective.
• Perishable Items: Perishable items may have specific return limitations as noted on product pages.
• Final Sale Items: Items clearly marked as "Final Sale" are not eligible for returns or refunds.

If you receive a damaged or defective item, please follow these steps:

1. Contact us immediately at info@organicmarket.com or +639175646675.
2. Provide your order number, a description of the issue, and photos if possible.
3. We will work with you to determine the best solution, which may include a replacement or refund.

For any questions or to initiate a return, please contact our customer support team:

• Email: info@organicmarket.com
• Phone: +639175646675