Question 1

Are your products certified organic?

Accepted Answer

Yes, all our products are sourced from certified organic farms. We strictly verify our suppliers to ensure no pesticides or harmful chemicals are used.

Question 2

How should I store my saffron?

Accepted Answer

Store saffron in a cool, dry place away from direct sunlight. Keep it in an airtight container to preserve its aroma and potency for up to 2 years.

Question 3

Do you offer wholesale pricing?

Accepted Answer

Yes, we offer competitive wholesale rates for restaurants, hotels, and retailers. Please contact our sales team via the Wholesale Inquiry form.

Question 4

How should I store dried fenugreek leaves (Kasuri Methi)?

Accepted Answer

Store in an airtight container away from direct sunlight, heat, and moisture. Keep in a cool, dry place like a pantry. Properly stored, dried fenugreek leaves maintain potency for 12-18 months. Crush between palms before use to release maximum aroma and flavor.

Question 5

What are the health benefits of hibiscus tea?

Accepted Answer

Hibiscus tea is rich in antioxidants and vitamin C. Studies show it helps lower blood pressure, supports liver health, aids weight management, and boosts immune function. It's naturally caffeine-free and can be enjoyed hot or cold. Consult your doctor if you're pregnant or taking blood pressure medication.

Question 6

Do you offer wholesale pricing for restaurants and cafes?

Accepted Answer

Yes! We offer competitive wholesale pricing for restaurants, cafes, hotels, and retailers. Minimum order quantities apply. Contact us with your requirements for a custom quote. We also provide bulk packaging options and regular delivery schedules for commercial clients.

Question 7

What is your shipping policy?

Accepted Answer

We ship nationwide via trusted courier services. Metro Manila orders typically arrive within 1-2 business days. Provincial deliveries take 3-5 business days. Free shipping on orders over ₱2,000. We use protective packaging to ensure products arrive in perfect condition.

Question 8

How do I know if my saffron is authentic?

Accepted Answer

Authentic Super Negin saffron has deep red threads with slightly lighter tips, never uniform color. When placed in warm water, it releases color slowly over 10-15 minutes, turning water golden while threads stay red. Real saffron has a slightly bitter, hay-like taste. We provide origin certificates with every purchase.

Question 9

What are the best dates for Ramadan?

Accepted Answer

We recommend Medjool dates for their large size and natural sweetness, perfect for breaking fast. Ajwa dates from Medina are prized for their health benefits and spiritual significance. Deglet Noor dates are semi-dry and great for cooking. All our dates are naturally sweet, high in fiber, and provide instant energy.

Question 10

Can I return products if I'm not satisfied?

Accepted Answer

Yes, we offer a 7-day return policy for unopened products in original packaging. If you receive damaged or incorrect items, contact us immediately for replacement or full refund. Customer satisfaction is our priority. We stand behind the quality of every product we sell.

Question 11

How much saffron should I use per dish?

Accepted Answer

Use 5-10 threads per serving, or 20-30 threads for a dish serving 4-6 people. Always steep saffron in warm liquid for 10-15 minutes before adding to your dish. Remember, more isn't better - too much saffron can make dishes taste medicinal. A little goes a long way with Super Negin grade.

Question 12

What's the difference between dried fenugreek leaves and seeds?

Accepted Answer

Dried fenugreek leaves (Kasuri Methi) have a nutty, slightly bitter flavor perfect for curries and breads. Fenugreek seeds are more bitter and used in spice blends. The leaves are added near the end of cooking, while seeds are typically tempered in oil at the start. Both offer health benefits but are used differently in cooking.

Question 13

Is hibiscus tea safe during pregnancy?

Accepted Answer

Pregnant women should avoid hibiscus tea as it may affect hormone levels and potentially induce menstruation. If you're pregnant, nursing, or taking medications, consult your healthcare provider before consuming hibiscus tea. For non-pregnant adults, it's generally safe and offers many health benefits.

Question 14

Do you have a physical store I can visit?

Accepted Answer

We operate primarily online to keep costs low and pass savings to customers. However, we offer pickup options in Metro Manila at our warehouse. Contact us to arrange a pickup appointment. This allows us to maintain competitive pricing while ensuring product quality.

Question 15

How long do organic spices last?

Accepted Answer

Whole spices last 2-3 years, ground spices 1-2 years, and dried herbs 1-2 years when stored properly. Store in airtight containers away from light, heat, and moisture. If spices lose their vibrant color or aroma, it's time to replace them. We recommend buying in small quantities for maximum freshness.

Question 16

What payment methods do you accept?

Accepted Answer

We accept bank transfers, GCash, PayMaya, credit/debit cards, and cash on delivery (COD) for Metro Manila orders. For wholesale orders, we offer payment terms for established clients. All transactions are secure and your payment information is protected.

Question 17

Can I mix different spices together?

Accepted Answer

Yes! Creating custom spice blends is a great way to develop signature flavors. Popular combinations include cumin + coriander + turmeric for curry bases, or cinnamon + cardamom + cloves for chai. Store custom blends in airtight containers and label with the date. We're happy to provide blend recommendations based on your cooking style.

Question 18

Are your products suitable for vegetarians and vegans?

Accepted Answer

Yes, all our organic spices, herbs, dried fruits, nuts, and seeds are 100% plant-based and suitable for vegetarian and vegan diets. We don't use any animal-derived ingredients or processing aids. Our products are also naturally gluten-free and non-GMO.

Question 19

How do I brew the perfect hibiscus tea?

Accepted Answer

Steep 1-2 teaspoons of dried hibiscus flowers in 8oz of hot water (not boiling) for 5-7 minutes. Strain and add honey or lemon to taste. For iced tea, brew double strength and pour over ice. You can also cold brew by steeping in cold water for 8-12 hours in the refrigerator for a smoother, less tart flavor.

Question 20

What makes your dates different from supermarket dates?

Accepted Answer

Our dates are premium grade, sourced directly from certified organic farms. They're fresher (less than 6 months from harvest), naturally sweet without added sugars, and properly stored to maintain moisture and flavor. Supermarket dates are often older, may contain preservatives, and aren't always organic. We offer varieties like Medjool and Ajwa that are rarely found in regular stores.

Question 21

Can I use your spices for making natural remedies?

Accepted Answer

Many of our spices have traditional medicinal uses backed by modern research. Turmeric for inflammation, ginger for digestion, cinnamon for blood sugar, etc. However, we recommend consulting healthcare professionals before using spices for medicinal purposes, especially if you have existing health conditions or take medications. Our products are food-grade, not pharmaceutical-grade.

Question 22

Do you offer recipe suggestions with purchases?

Accepted Answer

Yes! Every product comes with usage tips and recipe suggestions. We also regularly share recipes on our social media and blog. For wholesale clients, we provide comprehensive recipe booklets and training on how to use specialty ingredients. Our team is always available to answer cooking questions and provide personalized recommendations.

Question 23

How do I track my order?

Accepted Answer

Once your order ships, you'll receive a tracking number via email or SMS. You can track your package on the courier's website or contact us for updates. For Metro Manila orders, we provide same-day tracking updates. We're always available to help if there are any delivery issues.

Question 24

What's the shelf life of dates?

Accepted Answer

Properly stored dates last 6-12 months at room temperature in an airtight container. Refrigerated dates last up to 1 year, and frozen dates last up to 2 years. If dates become too dry, soak in warm water for 10 minutes to rehydrate. Fresh dates should be plump, glossy, and slightly sticky.

Question 25

Can I request specific products not currently in stock?

Accepted Answer

Yes! We're always expanding our product range based on customer requests. Contact us with your requirements and we'll do our best to source it for you. For wholesale clients, we can arrange special orders with advance notice. We're committed to being your one-stop shop for all organic products.

Question 26

Are your products tested for pesticides and contaminants?

Accepted Answer

Yes, all products undergo testing for pesticides, heavy metals, and microbial contaminants. We work only with certified organic suppliers who follow strict quality standards. Test reports are available upon request. Your safety and health are our top priorities.

Question 27

Do you offer gift packaging or corporate gifts?

Accepted Answer

Yes! We offer premium gift packaging for special occasions and corporate gifting. Choose from curated spice sets, gourmet collections, or custom gift boxes. Perfect for holidays, weddings, or corporate events. Contact us for bulk pricing and customization options.

Question 28

How can I become a reseller or distributor?

Accepted Answer

We welcome partnerships with retailers, restaurants, and distributors. Contact us with your business details and we'll discuss wholesale pricing, minimum order quantities, and delivery terms. We provide marketing support, product training, and competitive pricing for our partners.

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